Spa Host | empire spa and retreat

NOW HIRING: SPA HOST

Location: Empire Spa & Retreat, Yallingup, WA
Employment Type: Casual/Part-Time (Flexible Availability Required)
Salary: Dependent on Experience

Join Our Team at Empire Spa and Retreat

Set amongst the pristine natural surrounds of Western Australia’s southwest, Empire Spa and Retreat is a luxurious destination where wellness, tranquility, and holistic care meet refined design and exceptional service.

We are seeking a Spa Host who shares our passion for guest experience and natural wellness, to join our dedicated spa team. This is a dynamic and varied role ideal suited to a proactive individual with a passion for delivering extraordinary client experiences, strong organisational skills, and the ability to contribute meaningfully to the daily rhythm of our spa.

About the Role

This is a multifaceted role best suited to someone who thrives in a fast-paced, guest-facing environment. The Spa Host is a central point of contact for our clients and team — responsible for smooth scheduling to maintain flow, minimise downtime, and support team productivity. Ensuring a warm guest service, professional communication with the team and supporting spa overall operations.

Key Responsibilities:

Professionally manage spa bookings, emails, and phone enquiries
Schedule appointments to ensure both client satisfaction and business efficiency
Greet and check out guests, take payments, and advise on retail products
Prepare the spa for opening each day and assist with end-of-day procedures
Support the team with treatment room turnarounds and maintain spa cleanliness
Step in to provide massage or beauty treatments when needed
Maintain accurate client records and ensure high standards of presentation
Help drive a smooth and seamless guest experience from start to finish

Skills & Experience:

Massage or Beauty Therapy qualifications (Cert IV or Diploma)
Previous spa or wellness experience highly regarded
Strong administration and scheduling skills
Proficient in Microsoft Office, including Outlook, Word, and Excel
Confident using booking systems and handling a variety of client enquiries
Excellent attention to detail, highly organised, and methodical in approach
Calm under pressure, able to think on your feet and pivot quickly when needed
Friendly, solution-oriented, and a collaborative team player
Self-motivated, proactive, and aligned with Empire's values and long-term vision

Why Join Empire Spa and Retreat?

Be part of a boutique, nature-inspired spa in one of WA’s most stunning locations
Work with a passionate, supportive team delivering exceptional experiences
Enjoy meaningful work that contributes to the wellbeing of others
Help shape the guest journey in a business focused on care, quality, and connection

Apply Now

To apply, please email your CV and a brief cover letter outlining your experience and availability to [email protected]

We look forward to welcoming someone who shares our commitment to excellence, wellness, and authentic guest care.