National Service Manager

National Service Manager

• Based at Mitsubishi Motors Australia Head Office, located at Adelaide Airport
• Full time, permanent role
• Competitive salary package, including job-related vehicle and access to our new employee benefits platform

Mitsubishi Motors Australia – Drive Your Ambition

Mitsubishi Motors Australia (MMAL) is part of the global Mitsubishi Motors Corporation. We are a changing organisation with a passionate and driven team contributing to our growing market share and reputation for quality.

With over 100 years of innovation this serves as a firm foundation and with our reputation for dependable quality, we look to the future with confidence. We know our continued success depends on fostering an ambitious and driven team who share our values and our commitment to positive change. If you are seeking to drive your ambition and shift gear into the fast lane, we want to hear from you!

About the Role

The National Service Manager is responsible for developing, implementing and reviewing strategies and programs to enhance MMAL’s dealership service, focusing on increasing parts & service revenue and customer satisfaction.  This role involves collaborating with regional and functional stakeholders, including state General Managers and Parts & Service Development Managers, to achieve key performance indicators for service business performance.  The National Service Manager ensures the service program effectively engages customers throughout their ownership journey.

Core Responsibilities

• Develop requirements for workshop standards & reporting, including service facilities, staffing, technology, and training, and monitor dealership compliance
• Manage the MMAL Diamond Advantage Program, ensuring that the Capped Price Service program maintains competitiveness and value to the dealer network
• Develop and implement strategies that enhance the customer experience with aftersales, with a focus on overall aftersales business performance
• Develop and implement a national service program standard, that improve the effectiveness and consistency of the service experience across the dealer network

 Essential Skills and Experience

• Tertiary qualification in business management or an alternate relevant qualification, or equivalent skills, knowledge and experience
• Auto-electrician and/or automotive trade qualification is advantageous
• Previous leadership experience and demonstrated ability to create a high-performing team culture
• Demonstrated experience in developing and executing sales strategies and programs to achieve targets and brand objectives
• Keen relationship building ability, with strong communication skills and ability to negotiate and influence

Benefits

We want you to join MMAL and build your career with us – you will enjoy a range of perks and discounts on products and services from both us and our partners, including:

• Access to our unique Employee Car Benefit Plan – access up to four brand-new vehicles at an affordable rate!
• Opportunity to purchase brand new vehicles at a discounted price, including for families and friends
• Join MiDeal – our employee benefits platform that gives you access to savings and special offers from over 500 different retailers
• Competitive salary package
• Employee assistance and wellbeing programs
• Free on-site car parking
• Volunteer Leave, to support the causes that you are passionate about
• Corporate Health Cover with Medibank – access a 7% discount on private health insurance

 Culture

Here at MMAL we offer a dynamic and innovative workplace culture. One that challenges the status quo and continuously seeks out new challenges to pursue creative market leading practices. Our people are ambitious, creative and innovative thinkers who communicate with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment.  

Our people are authentic, resilient, and influential and we deliver results. We offer a progressive, nurturing culture where our values are at the heart of what we do. All of our people are encouraged to maintain a healthy work life balance to ensure they are able to show up every day as their whole self.

Unleash Your Adventurous Spirit – Apply Now

For a copy of the position description and to apply, please visit Careers at MMAL.  Please upload a copy of your cover letter and resume.  

For further information about the position or the recruitment process, please email Jade Windsor, Talent Acquisition Business Partner at: [email protected].

Applications close: 9.00am Monday 6 January 2025 

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia. 

Please note; Applications may be reviewed and progressed prior to the closing date.