Operations Manager

ABOUT THE BUSINESS

Procare Locksmiths are a well-established and respected provider of Locksmith & Security services throughout the South West with workshops in Busselton & Bunbury, known for delivering high-quality solutions across a diverse range. With a strong reputation for professionalism, safety, and customer satisfaction; we are entering an exciting period of growth and are seeking a dedicated Operations Manager to lead and expand on our day-to-day service delivery and support the growth of the business.

ABOUT THE ROLE

Reporting to the owner, you will bring leadership to the daily operations, providing efficiency, guidance, and strategic direction to staff and apprentices. You’ll work closely with the coordinator to ensure effective scheduling, optimal team performance, and outstanding service delivery. This is a pivotal leadership role with a strong focus on process improvement, team development, financial oversight, and client satisfaction.

KEY RESPONSIBILITIES

• Lead and support staff to ensure alignment with company values, goals, and safety standards.

• Oversee scheduling in collaboration with coordinator to maximise technician productivity.

• Monitor company performance against budget and financial targets, reporting to the owner.

• Coach, mentor, and develop team members to enhance skills, capabilities, and engagement.

• Manage invoicing, budgeting, resourcing, and operational compliance.

• Drive customer satisfaction through quality service, effective communication, and proactive issue resolution.

• Ensure team adherence to workplace health and safety legislation.

• Develop, implement and refine systems and processes to improve operational efficiency.

• Provide strategic insights and support to the owner in decision-making and business planning.

DESIRED SKILLS & EXPERTISE

• 3+ years’ experience as an operations manager, or relevant experience leading trade teams in a fast-paced service or maintenance environment.

• Formal qualifications in Management, Business, HR, WHS or similar (or extensive equivalent experience).

• Strong trade knowledge, ideally within a building or construction services context.

• Proven financial and operational acumen including budgeting and reporting.

• High-level communication and interpersonal skills with the ability to influence and motivate teams.

• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook).

• Sound judgement, strong organisational skills, and high attention to detail.