Field Service Technician

About the Role

As a Field Service Technician, you’ll work closely with the Service Manager and broader service team to provide technical support to Aristocrat customers. You’ll be responsible for on-site installations, repairs, and maintenance of gaming equipment. Your goal: diagnose and resolve technical issues efficiently while delivering outstanding customer service that aligns with Aristocrat Technologies Australia's (ATA) service standards.

Key Responsibilities

• Manage daily tasks, including preventive maintenance (PM) and break-fix calls.

• Perform upgrades, modifications, and game changes to gaming equipment at customer venues, including outside of public hours.

• Install and remove gaming equipment as needed.

• Investigate and resolve equipment faults, including complex system issues.

• Deliver prompt and effective repair work.

• Conduct routine maintenance in line with contracted service levels and customer expectations.

• Accurately record all service activities as per Aristocrat's procedures.

• Track and return all parts used in accordance with service level agreements (SLAs).

• Use Aristocrat’s reporting tools and ensure real-time updates with 100% accuracy.

• Respond to reporting and documentation requests from other internal departments.

• Follow all company and venue WH&S policies and procedures.

• Prioritize the safety and wellbeing of employees, contractors, and visitors.

• Ensure all incidents, near misses, and accidents are properly reported and investigated.

• Comply with all legislative, regulatory, and company compliance requirements.

What We’re Looking For

• Strong problem-solving and fault diagnosis skills

• Ability to work independently with strong organizational skills

• Solid technical knowledge and competencies

• Excellent communication and interpersonal skills

• Good computer literacy and familiarity with reporting tools

• Customer-focused mindset

• Eligibility to obtain and maintain all required licenses