Service Advisor

Since 1975 F. Wann Motors are Adelaide’s only Mercedes-Benz authorized Service and Parts dealership.

A rare opportunity has become available to join a highly reputable family-owned dealership, located in the inner southern suburbs of Adelaide. Due to long-term business growth, and department restructuring, we are seeking a senior Service Advisor for immediate start.

About the role

The ideal candidate has a customer centric results-oriented approach. You will deliver with confidence a positive can-do attitude & ability to exceed expectations with your profound knowledge of the automotive industry. With opportunities available for career growth, we are looking for someone interested in long-term employment.

As a Service advisor you will join the front desk service team. Your main purpose is to ensure that all clients interacting with the department are given an outstanding experience every single time. You must be committed to maintaining and building the strong reputation that the business gown over 50 years

Strong mechanical knowledge is highly advantageous. But basic knowledge with a strong desire to learn, will also be considered.

Key Responsibilities:

• Greeting clients on arrival & facilitating to their needs.
• Manage retail & trade enquiries, quotes & bookings.
• RO preparation, invoicing & service follow up.
• Inbound & outbound phone calls as required.
• Provide honest transparent advice
• Working with the team to ensure fluency in day-to-day operations.
• Use manufacture-based programs to ensure accuracy

About you:

• Minimum 5 years of experience as a service advisor
• Exemplary communication & leadership skills
• Ability to multitask & maintain accuracy in a face paced environment 
• Ability to articulate though changing scenarios
• High standard of personal presentation
• Pentana experience advantageous

Benefits

• Mercedes-Benz factory training with interstate travel
• Vehicle allowance & generous bonus incentives 
• Career progression opportunity 
• Onsite parking
• Discounted vehicle servicing & repairs
• Regular staff lunches & team building activities.